The organizer of the offered travel services is:

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Exoria FZCO (IFZA)
Dubai, United Arab Emirates
Email: 

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Exoria FZCO (hereinafter referred to as “Exoria”) is the contractual partner of the customer and is responsible for the proper organization of the offered travel services.

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Exoria operates under the brand “Exoria – a brand of Exotravel".

The use of this brand is for marketing purposes only and does not constitute a separate legal entity or additional liability.

By making a booking, the customer offers Exoria the conclusion of a travel contract in a binding manner.

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The contract is concluded upon receipt of the written booking confirmation by Exoria.

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By concluding the contract, the customer accepts these Terms and Conditions as binding.

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The travel contract is concluded exclusively with Exoria FZCO (IFZA), even if the travel services are marketed under the brand “Exoria – a brand of Exotravel”.

The scope of contractual services is determined by:

• the respective travel description

• supplementary information on the website

• the booking confirmation

Where multiple services are combined, Exoria provides a package travel within the meaning of applicable legal provisions.

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Individual services are carried out by carefully selected, independent local service providers (DMCs, hotels, transport providers, guides).

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These service providers act independently and not as agents or representatives of Exoria, to the extent permitted by law.

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All services are marketed under the brand “Exoria – a brand of Exotravel”, without creating a separate contractual relationship.

All prices are per person unless otherwise stated.

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Any registration (confirmation) must be accompanied by the payment of a deposit representing 50% of the total trip price.

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The balance is due no later than 30 days before departure. Any significant delay in the payment of the balance may be considered as a cancellation by the customer, in which case the cancellation fees described in our Cancellation & Flexibility Policy will apply.

The customer may cancel the contract at any time prior to departure.

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Cancellation fees are set out in detail in our Cancellation & Flexibility Policy.

The date of receipt of the cancellation notice shall be decisive.

The customer retains the right to prove that no or significantly lower damage has been incurred.

Changes or rebookings are only possible subject to availability and operational feasibility. Exoria may charge a reasonable administrative fee. There is no entitlement to rebooking.

In addition, the customer may transfer their booking to another traveler up to 7 days prior to departure, provided all travel requirements are met. The conditions for such transfers are set out in our Cancellation & Flexibility Policy.

Exoria may withdraw from the contract prior to departure if:

• the minimum number of participants is not reached

• unavoidable and extraordinary circumstances occur (see Section 17 and the Cancellation & Flexibility Policy for a detailed list)

In such cases, the customer will be offered the choice between a full refund of all monies paid or transferring the booking to a future departure, as described in our Cancellation & Flexibility Policy.

Further claims are excluded unless caused by intent or gross negligence.

Non-material changes are permitted. The itinerary may be adjusted due to:

• weather conditions

• safety considerations

• local circumstances

• governmental or regulatory requirements

Where material changes become necessary, the customer’s rights and Exoria’s obligations are set out in our Cancellation & Flexibility Policy, which includes a detailed list of qualifying circumstances.

Exoria is liable within the framework of applicable legal provisions for the proper organization of the travel services.

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Liability is limited to damages resulting from a culpable breach of organizational duties.

To the extent permitted by law, Exoria’s liability is limited to three times the travel price.

Excluded (to the extent permitted by law):

• indirect damages

• consequential damages

• loss of profit

This limitation does not apply to:

• injury to life, body, or health

• mandatory statutory liability

Exoria assumes no liability for services not included in the booked travel package and booked separately by the customer (e.g., international flights).

The customer is obliged to:

• report any defects without undue delay

• allow Exoria the opportunity to remedy the situation

• review travel documents for accuracy

Failure to do so may result in reduced or forfeited claims.

Our tours are suitable for travelers with a generally good level of health and mobility. The physical activity level is considered light to moderate.

Participants should feel comfortable with:

• walking for short to moderate distances on uneven surfaces

• occasional stairs, inclines, or unpaved paths

• getting in and out of boats or vehicles without assistance

• warm and humid tropical conditions

• carrying their own daypack or personal belongings during activities

• participating in optional outdoor activities such as kayaking, snorkelling, light trekking, or cycling

No advanced fitness level or technical experience is required. The itinerary is designed to be accessible for most travelers with a reasonable level of mobility and basic physical fitness.

Please note that some destinations may involve limited infrastructure, remote locations, or changing weather conditions, which can occasionally make certain activities more physically demanding than expected.

The customer acknowledges that participation is at their own risk within the limits of applicable law, and that increased physical or psychological demands may arise during the journey.

The customer must disclose all relevant personal information prior to travel, including:

• allergies and food intolerances

• medical conditions

• physical or psychological limitations

• conditions affecting participation in activities

Failure to disclose such information may result in exclusion of liability to the extent permitted by law.

The customer agrees to behave responsibly.

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In particular:

• The consumption, possession, or distribution of illegal drugs is strictly prohibited

• Failure to follow safety instructions is prohibited

• Endangering other participants is prohibited

In case of violation:

• immediate exclusion from the tour

• no refund

• possible reporting to local authorities

To protect nature and wildlife:

• Approaching wild animals is prohibited unless explicitly permitted

• Feeding, touching, or disturbing wildlife is strictly forbidden

• Instructions from guides must be strictly followed

Violations may result in exclusion without refund.

Exoria is not liable for disruptions caused by unavoidable and extraordinary circumstances. Such circumstances include, but are not limited to:

• extreme weather conditions, such as typhoons, flooding, landslides, storms, high waves, wildfires, or drought

• natural disasters

• political unrest, security risks, or government-imposed restrictions

• epidemics, pandemics, or public health emergencies

• strikes, transport disruptions, or delays

• last-minute changes to flight, ferry, or ground transport schedules or connections

• closures of national parks, attractions, roads, ports, or trekking routes

• safety decisions made by local authorities, boat captains, guides, or partner companies

• unforeseen technical issues involving vehicles, boats, or accommodations

• sudden restrictions imposed by local communities or environmental protection authorities

• weather or safety conditions that make activities such as boat trips, snorkelling, kayaking, or trekking unsafe

• any other circumstances beyond the reasonable control of Exoria

Exoria may adjust or terminate the contract accordingly. The customer’s remedies in such cases are described in our Cancellation & Flexibility Policy.

Activities such as:

• trekking 

• kayaking 

• snorkeling/diving 

• jungle stays 

involve inherent risks.

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The customer acknowledges:

• participation is voluntary 

• risks cannot be completely eliminated 

• safety instructions are binding

Additional conditions apply:

• the captain’s decisions are binding 

• routes may be changed at any time 

• medical care may be limited 

The customer confirms:

• ability to swim 

• medical fitness

The following insurance is strongly recommended:

• travel cancellation insurance 

• international health insurance (including repatriation) 

• trip interruption insurance

Further guidance on travel protection is provided in our Cancellation & Flexibility Policy.

Personal data is processed solely for the purpose of fulfilling the contract and in accordance with applicable data protection laws.

The laws of the United Arab Emirates shall apply.

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Mandatory consumer protection provisions of the customer’s country of residence remain unaffected.

To the extent permitted by law:

• disputes shall be settled by arbitration 

• place of jurisdiction: Dubai

Statutory limitation periods apply.

If any provision is invalid, the remaining provisions shall remain unaffected.

Amendments and supplements must be made in writing.